Practice paper · IF9 · CII

CII IF9 · Paper A

50 MCQs on 10 original UK insurance customer-service case studies covering IF9 (Customer Service in Insurance): fulfilling requirements, feedback, communication, conflict, records, workload, teamwork, sales process and activities, and regulation. Timed at 90 minutes with a 70% pass mark (35/50). Archway Learn original example — not an official CII past paper.

Questions

50

Sections

1

Pass mark

70%

Time

90 minutes

Independent practice. Not an official CII exam. This sitting is part of a paid pack. Every qualification has a free paper you can sit without buying. Flag a question to jump back to it before you submit. Questions are grouped by topic. Answering one scrolls you to the next in the section.